The Leadership Book of Numbers, Volume 2

Short Tips for the Leader on the Go to Help You Grow the Business, Develop Your Professional Life, and Lead Others More Effectively

by Theo Gilbert-Jamison



Book Details

Language : English
Publication Date : 7/11/2012

Format : Softcover
Dimensions : 6x9
Page Count : 128
ISBN : 9781477208946
Format : Hardcover
Dimensions : 6x9
Page Count : 128
ISBN : 9781477208939
Format : E-Book
Dimensions : N/A
Page Count : 128
ISBN : 9781477208922

About the Book

This book is great required reading for anyone who desires to learn how to be a more effective leader. It is intended to inspire, provide vital how-to’s, and to shape the mindset for building and retaining a highly effective team, committed and dedicated to achieving the key priorities of the organization. In a clever, practical style, The Leadership Book of Numbers (Volume 2) will help you resolve these dilemmas and many others: • What is my role as a leader in creating and sustaining a culture of service excellence? • What are the seven signs of a bad boss, and how do I overcome them? • How do I hold my staff accountable for driving excellence? • How can I drive excellence with I am working with a lean staff? • How do I gain the support of my C-Level and earn their respect? • How do I engage my staff to anticipate the unexpressed wishes and needs of the customer? • How do I confront unacceptable behavior with confidence, professionalism, and finesse? • How do I foster an environment where the focus on internal customer service is as intense as our emphasis on excellent external customer service? • As a leader, what are some common things I should never assume or take for granted? • How do I foster and environment where employees are empowered to resolve customer problems and exceed their expectations? • What is the key to creating a memorable experience for every customer? Theo has spent a decade working with organizations to implement effective leadership practices that lead to employee self-accountability, self-motivation, and self-worth. For more information about Theo Gilbert-Jamison and her firm, Performance Solutions by Design, please visit our website

About the Author

Theo Gilbert-Jamison is CEO of Performance Solutions by Design, a global consulting firm that caters to luxury and premium brands with an emphasis on transforming organizational culture. She is also the author of two books, The Six Principles of Service Excellence, and The Leadership Book of Numbers (Vol. I). As the creative force behind the innovative concepts and methodologies utilized by Performance Solutions by Design, Theo is a highly sought after speaker and consultant to CEOs and senior executives in high profile organizations. Prior to launching Performance Solutions by Design, Theo was Vice President of Training and Organizational Effectiveness for The Ritz-Carlton Hotel Company, L.L.C. During a 17-year career with The Ritz-Carlton she oversaw the daily operations of The Ritz-Carlton Leadership Center and the company’s worldwide learning and development initiatives. For more information visit her website or you can reach her by email