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About the Book

What if you could elevate your leadership skills, strengthen your team’s effectiveness, and deliver exceptional customer experiences —all with one resource? This book is your ultimate guide to making excellence in leadership a standard. Packed with time-tested strategies, actionable insights, and practical tools, it provides a clear “How-to” for driving success within your team and organization. Through relatable examples and step-by-step guidance, you’ll learn to implement proven practices that inspire growth, foster collaboration, and build a culture of excellence. Whether you’re a seasoned leader or just beginning your journey, this book offers the tools and insights to empower your team and achieve remarkable results. So, get ready to transform your leadership approach and leave a lasting legacy of success.

About the Author

Theo Gilbert-Jamison is the renowned CEO of Performance Solutions by Design, an Atlanta-based consulting firm focused on transforming organizations by elevating the leader, employee, and customer experience from average to extraordinary. With a passion for excellence, she leads workshops, develops innovative training programs, and writes influential leadership books, including the acclaimed The Six Principles of Service Excellence. Before launching her firm, Theo served as Vice President of Learning & Development for The Ritz-Carlton Hotel Company, where she enjoyed a 17-year career. And her expertise lies in leadership development, human resources, and quality improvement spanning across various industries and disciplines. Through her engaging workshops, books, and video content, Theo inspires over 200,000 individuals annually, empowering leaders and teams to build and sustain a culture of excellence.