Finding, Training, And Keeping GREAT Service Employees 101

by Richard D. Ollek, CBSE

Book Details

Language : English
Publication Date : 6/11/2009

Format : Softcover
Dimensions : 6x9
Page Count : 300
ISBN : 9781438989860
Format : Hardcover
Dimensions : 6x9
Page Count : 300
ISBN : 9781438989877
Format : E-Book
Dimensions : E-Book
Page Count : 300
ISBN : 9781438990736

About the Book

This book is a detailed "how to" book on finding the career minded GREAT employees you need to move your organization forward in a positive manner.  Included in the book are samples of

--A hiring process manual

--An employee policy manual

--Sample job descriptions


Using the ideas in this book may just save you a lot of blood, sweat, and tears.  No theory here, just proven ideas that have WORKED.


About the Author

Richard (Dick) Ollek entered the building service industry right out of college in 1963 when he accepted the position of financial manager for a Sanitary Supply and Builidng Service Contracting company.


In 1972 he founded his own Building Service Firm and served as CEO until selling it in 2005.


Beginning in 1994 he also started providing consulting services along with training and educational workshops to contractors, manufacturers, and distributors throughout the United States.


After selling his company in 2005, he founded Consultants In Cleaning, LLC where he now serves as Senior Consultant offering marketing assistance as well as training and educational workshops.


In 2007 he also became an associate of Tripod Learning Associates, an organization offering products, such as interactive CD's/videos and services dedicated to maximizing the value of an organization.  His weekly podcasts can be heard at


Dick is a Certified Building Service Executive (CBSE) and has served as President of the Building Service Contractors Association International (BSCAI).


Year after year, Dick continues to be one of the most highly rated speakers at various industry conventions, workshops, and seminars.  He is in high demand by individual companies where he conducts one and two day workshops that continue to earn him return engagements.


In addition to this book, he has also published the highly successful book "Selling Contract Cleaning Services 101".  He also continues to have numerous interviews and articles published in various industry publications.


He can be reached through his web sites at or