Pyotr STILOVSKY has over forty years’ experience in Local Government and the Water Industry. Prior to retirement, his first class education and training resulted in a career which encompassed technical, operational and managerial positions enabling him to make significant contributions to the improvement of service provision within the UK and overseas. After taking early retirement, he worked internationally, teaching the principles of infrastructure asset management in Europe, Africa, Asia and the Americas. Employed by donor agencies, he introduced the principles to staff in utilities on short timescales and within limited budgets. He has always worked on the principle that an example is worth a hundred specifications. In this book, he hopes that you will benefit from that experience and continue to keep your customers happy.