The Guide to Effective Supervision
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Dealing with different generations and cultures is extremely important in becoming an effective supervisor and is covered in detail in lesson 8. We discuss the 6 different generations a supervisor deals with every day and offers suggestions on how to work effectively with each generation. Communicating with a 60 year old is significantly different than dealing with a 20 year old. This lesson will make the job must easier. This lesson then covers dealing with the different cultures in the workplace. In recent years the workplace has become much more diversified with many people entering the work force from other countries. Examples are given on how different words can be interpreted differently by different cultures and how to best supervisor the people from those cultures. The author has had years of experience of dealing with the different cultures including working first hand on a daily basis with staff members who could not speak English. He provides guidance that provides a supervisor with the tools needed to communicate and effectively manage that labor force. The lesson ends with questions that provide additional guidance and understanding on how to build an effective multi generational and cultural workforce. Lesson 8 is one that will truly make this book a worthwhile investment.
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About the Book
This book is composed of twelve lessons that can be taught as a supervisor’s class so when they have completed all the lessons, they will be an effective supervisor. Each lesson is designed so the participant reads the information, is given an opportunity to discuss the material, and then answers questions at the end of each lesson that facilitates discussion to enhance the learning opportunity. The lessons are based on real-life situations that a supervisor encounters every day on the job with no theory, just straight-to-the-point information that the reader can understand and put into practice on their job.
About the Author
Richard “Dick” Ollek has been in the building service contracting industry since 1963, thirty-four of those years owning and managing his own company that operated in several midwestern and southwestern states. Since 2005 he has been a consultant and coach to BSCs who want to move their companies forward in both sales and profitability. Dick also provides educational and training DVDs that are available on his website at www.consultantsincleaning.com. The material covers all aspects of the industry, from sales to human resources to operations to administration. Most are done in such a way that they can be viewed by one person or used as a training session for several participants. In addition, he conducts one- and two-day in-person workshops for individual companies as well as periodic ones at various hotels throughout the United States. Free weekly podcasts are also posted on the companion site—www.kleancast.com—that are short, concise, helpful videos and audios about a variety of industry subjects. By clicking on the "sign me up" icon on the Kleancast.com site, an e-mail can be sent whenever a new posting appears. For several years, Dick has also been posting a weekly blog on his Consultants in Cleaning LLC site that also covers the many facets of doing business in today’s environment. Dick served as president of the Building Service Contracting Association International, where he speaks at their annual convention regularly, receiving high ratings for his subject matter and delivery of the information. He lives with his wife, Barbara, and their Boston terrier dog Caesar at the Lake of the Ozarks near Camdenton, Missouri.