Maybe it’s just me… But I am so tired of BAD SERVICE!
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Body language is just as important as words... be it O'Charley's , Publix, Belk, the car wash, the eye doctor, etc... Take a look at how I felt at one specific establishment.... Maybe it's just me, but what went wrong? The body language of the cashier was loud and clear. Take a look: What happened: Body Language (BL) #1, “If you want to be cashed out, move down to register 1.” What should have happened: BL#1,”Hello mam. Please follow me to register #1 so that I may ring up your item. Sorry for the inconvenience.” What happened: BL# 2, “These barcodes NEVER work! Why can't we get barcodes that ACTUALLY WORK? This is a royal pain for me and I shouldn't have to enter this code in manually because I don't get paid enough!” What should have happened: BL#2, “I apologize for the wait. I will happily enter the barcode in manually to ensure you receive the quick and efficient service YOU expect and deserve.” What happened: BL#3, “Well? I'm finished! Give me the money!” What should have happened: BL#3,” Your total is $--.--. Will that be cash or charge?” What happened: BL# 4, ”Here's your change. Hurry up and exit because there is someone behind you and although I don't want to help them either, it makes the day go faster!” What should have happened: BL #4, “It has been a pleasure to assist you today. Thank you for making “____” pharmacy/store your choice for shopping needs today.” With a world filled with so many choices, why do establishments treat customers with such a lack of value? I felt so unappreciated as a consumer and I dreaded that I had to go in there and spend my hard earned dollar.
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About the Book
How many times do you feel unappreciated as a consumer? You work every day and might I say HARD FOR YOUR MONEY! I wonder if the people who work in the service industry would change their attitude, if they knew what consumers were thinking and feeling. Putting yourself in “someone else's shoes” can certainly change your actions and this book will do just that. I don't think I was born with a passion to serve others, but there is something about being able to turn a negative situation into a positive one that gives me a sense of strength. Something about hearing the words “Thank you” after I help someone that stirs up overwhelming feelings in my soul. Something about just being kind, offering pleasant words or services that brings me to a place of happiness and joy. And then there's the added value of increasing sales and helping to make the company I work for a “consumers #1 choice” …well that is just icing on the cake! This book is ALL “reality read” (my own genre) and will make you smile, laugh but most of all make you think… Happy Reading!