Self-Help Tech Support
Computer Hardware/Software/Wireless Network Repair, Customization and Optimization
by
Book Cover & Preview Text
Computer freezes
1. Turn off the computer.
• If you cannot turn off your PC normally by going to Start> Shutdown, hold down the power button for 10 seconds to force a shutdown.
• If that fails, then unplug the computer. (Remove the battery if it’s a laptop).
2. Wait 10 seconds or more for the hard drive cylinder to stop spinning and cool down.
3. Turn on the computer.
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Book Details
About the Book
Many times helpdesks have limited staff to handle the high volume of support calls. This can result in higher hold times or delays in answering your technical questions. The answer may be as simple as restarting the computer. Having the knowledge of simple technical tools will help you avoid long hold times or a long conversation. Not only do you save yourself from frustration from long tech support calls but you also get your computer up and running quicker.
About the Author
Monica Oboagwina, OP is a Systems Engineer and she is in Edgewood College IT Department, Madison, Wisconsin. She has a master’s degree in Systematic Theology and is the author of Total Commitment in the Catholic Church, is it Possible? And many published articles such as What Mothers Can Do. Sister Monica is a member of the Dominican Sisters of Sinsinaw