CHAPTER 7 PG 33
“1970 - I was attending Los Angeles Junior College and realized I didn’t have money for gas or other expenses. I went to the job placement department at the college and looked for part time work. The job position that interested me the most was Burger King.
I didn’t know it at the time but Florida based Burger King was the second largest hamburger chain in America. The college made an appointment for a job interview. Mike Edwards the Restaurant Supervisor at the Harbor City location interviewed me and hired me for part time work at a pay rate of one dollar and fifteen cents per hour. I ate my first quarter pound Whopper that day and thought it was delicious.
I was happy making thirty to forty dollars a week because that was much better than the thirty dollars a month I used to make delivering newspapers.”
CHAPTER 15 PG 72
“We started the project in October 1983 and by December we were close to completion. Uncle George told me I had to set a firm date to open otherwise I would get cold feet and never open. We set the date to open the first week in January 1984.
In the meantime I was worried about the rotisserie cooker and cooking the chickens. The cooker we ordered arrived two weeks before our grand opening. Armando figured out how to put the machine together and since I didn’t know how to prepare the chicken for cooking I was worried about the recipe. I told Armando he better do something quick! The first thing he did was cook a chicken with chicken with no seasoning so he could taste a chicken in its natural state. Armando spent the next week buying a multitude of spices, salts, seasoning, prepared blends of spices, and anything else he could think of to provide flavor. Armando told me that his goal was to enhance the natural flavor of the chicken. He did not want to have an ethnic flavor. He wanted our chicken to spark a memory in people’s taste buds of their favorite chicken.
Armando was successful with his marinade. Many customers in the early days claimed it was the best chicken they ever ate! We have not changed our original recipe or cut corners on our marinating process. Armando was always supremely confident of his abilities and it was with good fortune or maybe destiny that I met him.
Life Lesson Learned:
You have to keep your eyes and ears open because the right person may walk into your life.”
CHAPTER 18 PG 86
“After our grand opening we never had a sales day over one thousand dollars. Daily sales ranged from six hundred to nine hundred dollars. Nine months later I called Armando and asked for advice. He came over and said he knew what the problem was; our prices were too low and he suggested we raise them. I was shocked. I always thought cheaper was better. Figuring I had nothing to lose prices were raised. The very next day we did one thousand three hundred dollars. I couldn’t believe it! Whether it was luck, coincidence, or Armando’s logic, I realized that a change in attitude was the most important ingredient for increased sales.
This experience was the turning point for Juan Pollo. I stopped waiting for things to happen and took a very aggressive approach. This included stepping up quality control, streamlining our menu (no more french fries, jello, hot dogs, etc.) and telling the employees that they needed to be able to increase production every day.
1985 - This was a year of growth. Sales steadily increased. Our food preparations were being refined and the consistency improved dramatically. January sales for that year totaled seventeen-thousand dollars. By November the sales rose to over thirty-three thousand dollars. At the end of the year I knew that Juan Pollo was the destiny that I have been searching for my whole life.
Life Lesson Learned:
Destiny can guide you to make the right decisions in life.”
CHAPTER 32 PG 151
“1998 - Juan Pollo kept me so busy I rarely had time to read the daily newspaper. One June Sunday I happened to buy the San Bernardino Sun and discovered that the site of the original McDonald’s was in foreclosure and no one wanted it. It had experienced many failed escrows.
Although the original restaurant was demolished in 1972 the property included a refurbished 4,000 square foot commercial building and the remnants of the original golden arches street sign. At one hundred and thirty-five thousand dollars I knew I had to buy the property. The following Monday I called a realtor friend and made an offer to buy. I didn’t really know what I would do with the building but I sensed that I would get much free press and the publicity alone would be worth the price.
The day I closed escrow there were two articles in the San Bernardino Sun and a front page story in the Riverside Press Enterprise telling of the purchase of the site by me. Even all the news radio station KNX from Los Angeles mentioned the purchase every hour.
One of the newspaper columns said I was going to open a McDonald’s Museum. I decided to move our corporate offices into the building and at the same time take the newspapers’ idea to open an unofficial McDonald’s Museum.”