The Customer Isn't Always Right
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Most people care about what might happen to the human race, unless they work in retail….and then they don’t give a crap. Some stores are actually referring to their customers as guests, which is very appropriate. Most house guests begin to stink after three days, but when guests are shopping they stink after less than an hour. Are you a person who honestly believes that when you return $50 worth of merchandise for which you received a $10 gift coupon that you still deserve to keep the coupon? Do you leave a pile of clothes on the floor and sneak out of the fitting room when there are no employees looking? Are you able to return a pocketbook you have used for a year complete with ink stains, appointment cards, old raisins and gum stuck to the inside and with a straight face demand your money back because the strap is somewhat frayed? Do you throw a temper tantrum when you have to walk an extra couple of feet to receive a discount card for free merchandise? Do you return clothing with no tags attached, with wine and cake stains on them stinking of cigarette smoke, perfume or body odor and swear they were never worn? Then this book was written just for you.
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About the Book
THE CUSTOMER ISN’T ALWAYS RIGHT Retail employees are definitely not given the respect they deserve, nor do they feel as good about themselves and their profession as they should. There are many reasons for this, all of which are explored in The Customer Isn’t Always Right. The author has chosen a humorous approach to offset the seriousness of the material she has gathered from years of working in a retail store. The business represented went bankrupt due in large part to the fact the customer isn’t always right.
About the Author
Kathie Rodkey lives in Maryland. She has four children and 13 grandchildren. She worked for the University of Maryland for 30 years and retired in 1998. After babysitting the grandchildren for seven years, she worked part-time in retail. She has a keen interest in writing and is the author of two other books, Lucky 13: A Grandparent’s Guide and Free to Be Insane.