SSM/VSM UNDER A COMPLEX SYSTEMS FRAMEWORK

About the Book

At the present time there is a global tendency to take an integral or holistic approach to the business management. This paper deals with the evolution of two systems approaches, the first one is a methodology for the change, Soft Systems Methodology, (SSM), and the second one is a model, the Viable System Model, (VSM), both systemic approaches are analyzed from its origins within the classical systems theory to its evolution within the complex systems theory. New visions and concepts are included in a new version of those approaches, a new vision of SSM is developed and the Multiprocesses Management Viable Systems Model named Virtual VSM is also developed. The result is a contemporary vision of a systemic methodology and a systemic model that is in homeostasis with time, technology, organizations and fundamentally with the human being. This is a contribution to systems sciences and management sciences that should help in the development of a new systems vision for understanding the organizational complexity of our times

About the Author

Martha Patricia Lopez Garza Doctor in Psichology and investigating professor of the Universidad Autonoma Metropolitana-Azcapotzalco in Mexico City. She is a member of the National System of Investigators and has a 15 years experience in consultancy practice specialized in the human dimension of organizations. She has been working in a close relation between universities and organizations in the design of programmes in participatory approaches to planning, implementation, monitoring and evaluation of organizational and educational projects. Also provide technical expertise in the formulation of new methodologies of leadership and teamwork. Member of the Mexican Society Systems Science Agustin Delgado Fernandez Professor at the Instituto Politecnico Nacional in Mexico City. He has more than 25 years of experience in the study of quality systems under a systems approach. With a deep knowledge about the Japanese and European societies, he is working at international level in the search of projects that develop the Latin American culture of quality. He is consultant in the technical aspects of process management. Vice President of the 49 Conference of the International Society for the Systems Science.