Why Is the Soft Side the Hardest Part?

Reflections of an Executive Philosopher

by William D. Mayo



Book Details

Language : English
Publication Date : 10/20/2011

Format : Softcover
Dimensions : 6x9
Page Count : 130
ISBN : 9781463474409
Format : Hardcover
Dimensions : 6x9
Page Count : 130
ISBN : 9781463474393
Format : E-Book
Dimensions : N/A
Page Count : 130
ISBN : 9781463474386

About the Book

Many managers thrive on overseeing budgets and paperwork, but they’re intimidated when it comes to communicating, listening, and being diplomatic. These skills are often seen as side dishes to the real meat of business, but in private, veteran managers will tell you that these “soft-side” skills matter the most. William D. Mayo, who served his country in the U.S. Navy for nine years before spending almost thirty years at Caterpillar Inc., helps you master soft-side skills that will boost results at your business or organization. Learn how to: · achieve more while experiencing less stress; · speak the truth without apology—especially when dealing with employees; and · deploy a people-centric philosophy rooted in courage, service, love, and authenticity to unleash the power of people. Mayo weaves in lessons from his experiences as an executive officer of a ship, a battalion commander for more than nine hundred recruits and senior noncommissioned officers, and an executive at one of America’s industrial giants and most admired companies so you can master soft-side skills that will boost performance.

About the Author

William D. Mayo graduated from the U.S. Naval Academy with a Bachelor of Science degree, completed the executive education program at Tuck Business School, Dartmouth College, and earned a master’s degree in English Studies from Bradley University. He served nine years in the U.S. Navy and retired as a vice president from Caterpillar Inc. after almost thirty years.