From Page 25:
.......Team building is essential to success in the work place. When management is more critical than they are correct it will affect the team and lower morale.......
From Page 51:
........we often take things for granted or make assumptions that are inaccurate.
.......The difficulty for many people is to not want to admit that they do not understand. This opens the door up to allow assumptions to enter.
.......Assumptions are the evil twin to effective communications and setting of expectations or objectives........
From Page 74:
.......Moving forward let us consider the meaning of words that we hear. Much of the meaning assinged to a word or words depends on the context in which the words are heard to begin with. Take for example the word "No."
From Page 107:
.......Dreams are your imagination racing your inspiration. Which one will arrive at the brain first and take the credit for taking action? Which one will offer their support to the other and come together seeing the common goal will be ultimately beneficial to both? By working as a team there is a stronger likelihood of success........
From Page 143:
......Any camaraderie an office may have can be lost because of inappropriate presentation of information and lack of planning....
From Page 147:
......Stop and think about this for a moment. Think about your boss and what this would do for you or your staff. In the event you are the boss, what would this do for your staff? As the boss the more important question would be whether you WILL do this for your staff,WHEN, aggressive goals are set, communicated to the team, focused on as a team, AND ACHIEVED, what is the potential benefit to the organization? As the boss, is it worth it?
From Page 161:
........Team building starts and thrives on buy in from the staff. Involvement requires everyone have an equal opportunity to share ideas openly. The old adage, "There is no "I" in Team." is so true. Recognize every person within the organization......
From Page 180:
.........Ability will mean nothing unless you have the accountability to apply the ability you have to the actions necessary to produce results.......