The is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.
This method of coaching eliminates:
- Stress on coaches and agents
- The need for constructive criticism
The Positive Coach Approach is:
- A proven way to get more and better results
- A kinder approach to performance improvement