Twisted Training

About the Book

Twisted Training is an experience that will take you by storm! It’s more than an instruction book; it’s a treasury of stories, cutting edge techniques, and ideas that will stir things up in your workplace. Here is some of what you will learn: • What it takes to create, build, and implement successful training programs that will leave your employees begging for more. • The importance of un-wrapping the gift of hospitality within your employees and within yourself. • How to teach your staff to create world-class service … one day at a time, one guest at a time. • Recognize dominant and sub-dominant personality traits that will aid in the selection of employees. • To create themes that build teams.

About the Author

Janet Lynn Miller is a wife, mother, speaker, author, and church youth leader, who loves to help, encourage, and motivate others to reach their highest potential. 

Her creativity, warmth, and passion shines through in every part of her life.

Janet is a leading expert in the field of training design and hospitality in the park and attraction arena.  She has over 16 years of ongoing direct experience in guest service and is a seven-time IAAPA award-winning designer of training programs.  Janet is internationally known as a creative designer of orientation, supervisory, guest services, recognition, and experiential training programs, using theme-based initiatives and direction.  She is a highly energetic, motivational, and experience-driven trainer with a passion for people.  She is a member of ASTD, the American Society for Training and Development, and a member of IAAPA, the International Association for Amusement Parks and Attractions.  In 2004 Janet teamed up with several trainers from Disney, developing a presentation for the American Zoological Association Conference highlighting her award-winning programs.

Janet’s professional career began in 1989 as a front-line employee at Cleveland Metroparks Zoo where she worked her way through the Guest Services Division as a Tram Driver, Guest Services Associate, Cashier, Receptionist, Secretary, and Training Coordinator.  Janet is currently part of the Cleveland Metroparks Diversity Team, serving as a training facilitator.  Janet served on the 2002 IAAPA Human Resources Committee, and she currently serves on Cleveland Metroparks Personnel Committee and Employee Incentive Taskforce.  Her experience and knowledge of park operations, along with her hospitality skills and creative talents, have formed a solid foundation for Janet as a designer of training programs.  She is using her ability to develop interactive tools for learning that truly prepare people for service.  Her cutting edge experiential learning programs are changing the way we look at training throughout the industry.  Paramount’s Carowinds in North Carolina hired Janet to facilitate a program for 500 of their returning staff and gave her rave reviews.  In 2002 Janet formed her own company, Right Track Training, and is taking her talents on the road to explore the concept of using themed, experiential learning around the country. 

Janet is actively involved in her community and is a Youth Group Director to junior and senior high youth.  Janet leads a team that attends conferences, mission trips, and servant events around the globe. 

Janet shares her passion for youth work with her husband, Rich, and two grown children, Jennie and Chris.