I Don't Believe You Said That

“All In A Day’s Work”

Our agency doesn’t normally like to accept credit cards over the phone.  I made a reservation for a client over the phone and advised him that he could fax us the credit card with a written authorization from himself allowing our agency to charge to his credit card.  He said he would do it right away.  Well I did not hear from him to see if he was still interested in that ticket he purchased.  He said he was but when he tried to send us his credit card it wouldn’t fix in his fax machine and got stuck.  Indianapolis, IN

I just had a woman call and tell me that she had read in our Ad that we provided Amtrak Services.  When I assured her that we did, she asked if that included picking her up at her home and transporting her to Amtrak station three hours away. Killeen, TX

Sometime ago I had a secretary call for a hotel in Los Angeles.  I asked what area and, of course, she had no idea.  I found a good rate at a hotel by Knots Berry Farms.  When I advised her of this, there was silence.  I asked her if she wanted to check with her boss.  As she kept referring to him. And she said, “I don’t think he wants to be way out in the country”. Chesapeake, VA

A client phoned in today and requested flights from Cincinnati to Chicago.  I asked her if she would prefer Chicago O’Hare or Chicago Midway?  Her reply was, would prefer Chicago, Illinois, please.”

Mitchell, KY

Everyone has clients with strange preferences.  My favorite is a client who prefers “ODD” numbered hotel rooms...when asked why, he replied, “Because I’m left handed”.  Jacksonville, FL

A client called when Continental Airlines first had the Peanut Fares come out and ask for a “Peanut Butter” Fare.  I could hardly keep from laughing and kindly explained they were Peanut Fares.  We both got a kick out of this and then she suddenly stopped laughing and was silent.  Afraid I had gotten a bit carried away, I apologized to her and she said it was Ok, but that she was concerned about one thing--Does this mean I won’t be getting my Peanut Butter and Jelly Sandwich?  Brunswick, GA

An agency is located on the University campus.  A student came in and asked directions to the visitors’ center, which is located just down the hall from the travel agency.  All of a sudden, she looks at the sign on the floor and says, “Wow, you are a travel agency, then can you tell me where the International students live?”  Madison, WI

A client in Newark, New Jersey called to find out how he could get to Kennedy in New York for a meeting.  He did not want to “FLY” so would I please check into Helicopter schedules.  Am I missing something, don’t helicopters fly too?  Newark, NJ

A client called to book a flight and I asked him, What time did he need to leave?  He said it didn’t matter.  I first offered him a 7: 00 A.M. flight and he said that was too early.  So I offered him a noon flight, he said he could not leave then.  I offered him a 6:00 P.M. flight and he said that was too late.  Getting a little stressed; I asked him what was the best time for him to leave?  You guessed it, he said “Anytime, I guess”.  Atlanta, GA

We had a client call about taking a honeymoon.  On this trip they would be crossing the International Date Line.  He wondered if his future wife was going to have to take an Extra Birth Control Pill, since she would be losing a day.  Los Angeles, CA

A lady came in after returning from her trip asking for a refund.  It seems she fell asleep during the flight and woke up in time to see the breakfast cart being stowed away by the flight attendants.  Since she did not eat any food she wanted that portion of her money refunded to her.  I researched a bit and found that the particular airline in question spends an average of $2.79 per passenger on breakfast.  I gave her the number of the airline customer service but felt like offering her a cup of coffee and a doughnut.  San Francisco, CA

A client wanted to change his return flight.  After checking availability, there was only one seat left.  W