The Unspoken Words

About the Book

You would not believe what patients say to their health-care providers. I am not breaking any confidentiality rules, but I am giving you an insight into what we have to deal with to provide quality care. Hopefully, you learn how not to communicate with your health-care provider. Health-connected readers will be able to relate to this book and hopefully enjoy it.

About the Author

The author has worked in many different settings. Many coworkers and different professionals have shared their experiences for this book. The people affected by what patients say include secretaries, lab techs, x-ray techs, nurse practitioners, physician assistants, and physicians. They go through a lot to listen to the patients and try to distinguish what their real problems are. This book will reveal some of those comments they receive from patients.