Remember Me...I Am the Customer!
A Customer Service Tool
by
Book Details
About the Book
How important is it that customers feel good about their business transactions? Is good customer service enough or should consumers expect more? How important is it for customer service employees to be a proper fit for the job? Are irritated customers being classified as irate when they cry out in despair? Ruby Radford, in her book, Remember Me.. I Am The Customer, provides an answer to these questions and others. Using personal experiences, Ruby has placed the spotlight on effective and efficient customer service. She challenges businesses to focus on exceptional customer service in light of the many choices that are available to consumers; good customer service is expected-exceptional customer service is remembered.