Remember Me...I Am the Customer!

About the Book

How important is it that customers feel good about their business transactions? Is good customer service enough or should consumers expect more? How important is it for customer service employees to be a proper fit for the job? Are irritated customers being classified as irate when they cry out in despair? Ruby Radford, in her book, Remember Me.. I Am The Customer, provides an answer to these questions and others. Using personal experiences, Ruby has placed the spotlight on effective and efficient customer service. She challenges businesses to focus on exceptional customer service in light of the many choices that are available to consumers; good customer service is expected-exceptional customer service is remembered.

About the Author

Ruby Radford is the owner of RLR Enterprises Training and Development.   She has over twenty years of experience in the telecommunications field, working as a Customer Service Specialist and has worked as an independent training consultant and instructor for over seven years.  She is the author of, Teaching…But Nobody is Learning-“Create A Teachable Moment,” a tool for teachers and two books of poetry-I Just Want to Help and When The Light Shines Through.  She holds a B.S. degree in Human Relations and a M.E. degree, specializing in educational technology and human resources training and development.  As a motivational speaker, she has inspired many audiences. Ruby custom designs and facilitates workshops on a variety of subjects.  Visit her website: rubyradford.com for more information.  She resides in Toledo, Ohio.