Action Based Communication

About the Book

If you want to increase the effectiveness of your professional and personal interactions, take a different action. Choose different words. This book demonstrates how you can consciously improve the outcomes of your conversations and experiences simply by paying attention to the effects of language and mindfully selecting words that connect—not disrupt.

What differentiates Action Based Communication (TM)—ABC from other work on communication is how it compares word usage to physical exercise. The difference is experienced through exploring the physical aspects of speaking and hearing. ABC reveals key word substitutions that support making connections, first with yourself and then with others. The book offers examples of how the choices you make in short phrases and even single words can make a significant difference in the way we relate to one another. Without this knowledge and awareness, our word choices can result in disruption—a break in communication—rather than the connections we seek. The book describes methods in a simple accessible way and engages readers in exercises to develop new word choice habits and provides a log for monitoring progress and measuring results across three levels of communication: internal dialogue, written or spoken dialogue, and body language.

ABC is useful in many circumstances: professional transitions, difficult work situations, professional development, negotiations, sales presentations, group discussions of different opinions, strategic planning sessions, team meetings, customer relations, family discussions, personal relationships, and more.

The benefits of Action Based Communication include: improved morale, increased productivity, more effective, higher performing teams, reduced stress, fewer sick days, less task duplication and repetition, and a more positive and friendly environment.

About the Author

Involved in the formal communication business for more than 30 years, Renée Barnow has enjoyed a life-long fascination with language—especially words and the role they play in creating connections. She was first published in a local daily newspaper at the young age of 8. A few years later, as the literal “new kid on the block,” she started her own street newsletter. Ever since, Renée’s career has evolved from a static level (writing technical, instructional, marketing, and business materials) to working at a highly dynamic level. Now, consulting with and coaching individuals, teams and facilitating groups—she enjoys the more direct connections that these communications afford.

She is the founder and principal of Rightline (formerly Writeline Unlimited), a company that provides coaching, consulting, and facilitation services.

Renée lives in Washington, DC, and would love to learn about your experiences using  Action Based Communication: Changing Experience through Language. Please share them with her at renee@right-line.com.

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