Performance Measurement System for the Public Works Manager
Utilizing the Compstat and Citistat system within Public Works
by
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Sadly, government has been unfair to PUBLIC WORKS, when compared to the uniform departments. From the beginning of time, Public Works has been considered the step child of municipal work. Police and Fire departments have been enjoying a luxury of new and technology advanced equipment, mainly because they can produce perceptible numbers of their performance and justify funding appropriations.
These numbers can be used to show productivity, service and more importantly when funding is cut, a tangible link as to the consequence to the services can be shown to elected officials, governing body and residents.
These numbers are accrued monthly, annually and yearly via the Uniform Crime Report for Police service and the Fire's service equivalent the National Fire Data Report. Public Works does not have a local, local county nor statewide reporting system.
PERFORMANCE MEASUREMENT SYSTEM FOR THE PUBLIC WORKS MANAGER
The Performance Measurement System for the Public Works Manager book used the theory of the Compstat (Police developed service) and applies to the Public Works department.
Compstat was the Police Department’s best kept secret!
Compstat is the name given to the New York City Police Department's accountability system and has since been replicated in many other departments, worldwide.
Compstat is a management philosophy or organizational management tool for police departments, roughly equivalent to Six Sigma or TQM, and is not a computer system or software package. Instead, Compstat is a multilayered dynamic approach to crime reduction, quality of life improvement, and personnel and resource management.
RESEARCH
The book is based on data and research collected through research by a PUBLIC WORKS MANAGER, easy to read and established practices throughout the nation. It includes a “Problem With the program” to steer interested applicants from failure when implementing the system.
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About the Book
The book is impressive and practical, developed by a publishing company in
The entire objective of this book is to take “Quantitative” data a turning it into “Qualitative” data. Measurements of any particular quantitative data are expressed as a specific quantity, referred to as a unit, multiplied by a number.
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About the Author
Sergio P. Panunzio, has been working in the Public Works industry since late 1980.
He is currently employed as the Superintendent of Public Works for a large municipality in
Sergio coordinated the implementation of the DPWStat system and has recently been advocating for a statewide-based reporting system.
As a Public Works director, Sergio has worked in both an urban city and rural township in
Contributor to the Public Relations for the Public Works Manager's manuscript Rutgers University Center of Government Services CPWM course.
He is also a member of the adjunct staff at the Public Works institute at
When not otherwise busy, Sergio is usually spending time with his kids or attending or lecturing classes.