The Positive Coach Approach

Call Center Coaching for High Performance
  • Also available as: E-Book
  • Published: February 2007
  • Format: Perfect Bound Softcover(B/W)
  • Pages: 160
  • Size: 6x9
  • ISBN: 9781425978389

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.

 

This method of coaching eliminates:

   - Stress on coaches and agents

   - The need for constructive criticism

 

The Positive Coach Approach is:

   - A proven way to get more and better results

   - A kinder approach to performance improvement

 

   

Buy This Book

Perfect Bound Softcover(B/W)
Price: $29.95
$19.95
E-Book
Price: $3.99

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