Environment/Workforce for the TWENTY-FIRST Century
A Management Primer
by
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THIS BOOK PROVIDES MANAGERS AT ALL LEVELS OF THE ORGANIZATION A REFERENCE GUIDE TO ASSIST IN SOLVING PROBLEMS, IT IS MAINLY DIRECTED TOWARD GENERAL MANAGERS. MANY FIRMS ARE STRUGGLING WITH THE MANY PROBLEMS BROUGHT ON BY INCREASING AND DECREASING VOLUMES, REGULATIONS AND OPPORTUNITIES. THE BOOK IS All INCLUSIVE OF THE FUNCTIONS REQUijlED TO ACCOMMODATE CHANGE. TARGET AUDIENCE($): THE BOOK IS GEARED TO PROVIDE ANAlYSIS AND SOLUTIONS TO PROBLEMS CONFRONTING MANAGEf\S AT All LEVELS THE ORGANIZATION. CONTENTS: BUSINESS ANALYSIS QUESTIONAIRE: THIS CHAPTER HELPS TO ESTABLISH WHERE A MANGER'S PROBLEMS IN HIS/HER ORGANIZATION MAY BE WORKED ON AND SOLVED. TAPPING THE UNTAPPED RESOURCE: WE TEND TO PUT MANAGERS, SUPERVISORS, OPERATORS, ClERKS, AND WORKERS ON JOBS AND EXPECT THEM TO DO THE WORK AS SET FORTH. WHEN PROBLEMS ARISE WE FORGET THAT EACH PERSON IN THE CHAIN OF COMMAND HAS ABOUT THE SAME SIZED BRAIN FOR ANALYSIS AND SOLUTION TO PROBLEMS, WE NEED TO TAKE ADVANTAGE OF TEAMS AND GROUPS FOR CORRECTING STUBBORN PROBLEMS IN THE CYCLE. OUR MOST IMPORTANT RESOURCE IS OUR HUMAN RESOURCE. BUILDING AN EFFECTIVE ORGANIZATION: THIS CHAPTER DEFINES WHAT BASIC FUNCTIONS NEED TO BE EXTABLISHED TO COVER THE BUSINESS AT HAND. WHAT SlOTS MUST BE FIUED. ESTABLISHING A PRODUCTIVE ENVIRONMENT: WE NEED TO DEFINE A "MISSION STATEMENT" AND "VAlUES STATEMENT" FOR PUlliNG All PERSONS IN THE ORGANIZATION TOGETHER. POLICY FORMULATION: THE NUMBER OF POLICIES IN MANY BUSINESSES ARE ESTABLISHED AND PUT IN A MASSIVE BOOK AND SELDOM USED. WE ADVISE THAT A FEW POliCIES ESTABliSHED ON "DOS AND DON'TS" OF THE BUSINESS ARE GOOD. I • . . CREATING AN OPEN ORGANIZATION: THIS CHAPTER OFFERS FIFTEEN ACTIVITIES THAT PROMOTE A MORE PRODUCTIVE OPEN ORGANIZATION. WIDE OPEN COMMUNICATION AT All lEVElS OF THE BUSINESS ARE NECESSARY. ANNUAl PLANNING AND IMPLEMENTATION LONG RANGE PLANNING: MANY FIRMS GET CAUGHT-UP IN SCRAMBLING/ FIRE-FIGHTING ASSOCIATED WITH FilliNG CUSTOMER ORDERS. TO SOLVE THIS PROBLEM TO SOME EXTENT BY FINAllY EXT ABUSING A BmER APPROACH TO THE BUSINESS. THIS CHAPTER SETS FORTH THE FIVE TO TEN YEAR "STRATIGIC PLANNING" ACTIVITY. TEAM BUILDING: THIS CHAPTER IDENTIFIES WHAT NEEDS TO BE AND CAN BE DONE TO EXPEDITE TEAM BUILDING FORMATION EMPLOYEE HANDBOOKS/CONTRACTS: REGARDLESS OF UNION OR NON-UNION BUSINESSES EMPLOYEES MUST BE TREATED AS OUR MOST VALUABLE ASSET. CONSEQUENTLY WE MUST BUILD AND DOCUMENT OUR METHODS, MEANS AND PROCESSES REGARDING HOW WE ARE GOING TO HANDLE All SITUATIONS. TOTAL QUALITY MANAGEMENT: TO COMPETE IN TO DAY'S EXTREMELY COMPETITIVE ENVIRONMENT QUALITY IS EXTREMELY IMPORTANT. CONTI NUS IMPORVEMENT MUST BE A WAY OF DOING BUSINESS WITH OUR CUSTOMER INCLUDED IN OUR EVERY DAY ACTIVITY. WORST CASE SCENARIO: WHEN THE BOTIOM FAllS OUT OF OUR CURRENT ENVIRONMENT WE NEED TO BE PREPARED FOR THE ACTIONS THAT NEED TO BE TAKEN TO SURVIVE. TH IS APPROACH ALLOWS US TO BE PREPARED FOR TH IS SITUATION WITHOUT TOTAL FAILURE. SHORT-TERM PLANNING AND IMPLEMENTATION: AFTER WE HAVE DONE THE LONG TERM STRATIGIC PLANNING WE WILl ONLY HAVE TO REVIEW THE FIRST YEAR OR SO FROM THAT ACTIVITY TO GUIDE US THRU THIS CURRENT YEAR. MANAGEMENT STYLE AND PRODUCTIVITY: THE MOST IMPORTANT FACTOR IN IMPROVING QUALITY AND PRODUCTIVE IS DEVELOPING A MANAGEMENT STYLE THAT ACCEPTS THE VALUE OF EACH EMPLOYEE. WE THEN PLAN AND IMPLEMENT OUR BUSINESS WITH EVERYONE COOPERATING.
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About the Book
This book is an ideal management hand book for analyses, planning, implementing, guidance, action, and reference while attempting to solve problems every day as work is happening. The information will be used by managers at every level in an organization.
About the Author
Erwin Paul Zeiter was born in Hillsdale, Michigan. The author attended and graduated from Hillsdale’s elementary and senior high school. He attended Hillsdale College for two years and then turned to Michigan State University. He earned his degree in mechanical engineering from MSU in 1956. He started his long-term work at Ex-Cell-O Corporation in 1956. He earned his master’s degree in industrial engineering from Wayne State University in 1972. In January 1957, he joined and was inducted into the critical skills program in the US Army Reserves. He served six months active duty in the infantry at Fort Leonardwood and Aberdeen, proving grounds in Maryland. He married in October 1959 to Sally Lee Hole and settled in Detroit. His career over thirty years is best described by listing the titles of his jobs: management trainee, engineering scheduler, production and inventory control supervisor, material control manager, corporate material control manager, vice president of manufacturing, and general plant manager. The last ten years of his carrier was devoted as an associate professor at the University of Arkansas. Here he had the good fortune to teach many courses in the industrial technology department. He was also able to consult local businesses with his own consulting firm, Ez Concepts. The author has been interested in writing and creating Christian music with God’s help. He plays golf, bowling, and tennis on Wii. He enjoys walking each day, logging more than ten thousand miles since 1964. Creating a Productive Environment/Workforce for the 2000th Century is about what it takes in today’s world to meet the needs of our customers, employees, management, and investors. It requires a multitude of continuous actions with documented processes, procedures, and practices through employees/managers for continuous improvement and competitive positioning. We all want to be the best that we can be, and with proper management and employee relationships, we are able to tap the needed resources, our employees, to become leaders in our business.